How to create effective digital signage content
How to create digital signage content with our top digital display board ideas
In our previous article, we discussed how digital advertising screens have proven to be more effective than printed media. In this section, we explore how different types of display have different effects, and what kinds of messages and content businesses may wish to create in order to capitalise on this display method. We also explain the three main types of display location and how location has an impact on display success. Finally, we will explain why digital advertising is important, the limitations of digital advertising, and how these limitations can be outweighed by the benefits.
What is digital signage?
Digital signage is a form of poster display that uses computerised technology instead of printed signs. Usually this type of signage uses LED or LCD screens to display high definition images and videos.
Digital signs are often used in stadiums and corporate buildings to display branding messages. As discussed in part one, in-store digital signage is a fantastic choice for advertising in retail stores, hotels and restaurants.
How to create digital content: 7 key points to take away
- Make your digital content relevant to the situation at hand.
- Use video content where possible, as it's more effective at connecting with customers.
- Remember that video content reduces your customers' price sensitivity - great for promoting pricey product launches!
- Include informative content that includes pricing to increase sales.
- Keep digital video content under 15 seconds long, but not so fast paced that it's confusing.
- Use digital displays in unconventional locations to make them more memorable.
- Display digital content at points of wait, such as in queuing areas to create positive waiting experiences.
Seeing is shopping: What to display on digital signs
When designing messages to be displayed on a digital sign board, retailers need to consider the task at hand for their customers, and tailor the messages they display so that they are relevant. When a customer relates to an advertisement, it feels more personal to them and this will positively influence their ability to recall the advertisement at a later date.
‘Shoppers are most responsive to messages that relate to the task at hand’- R. Burke (2009)
In one analysis, it was reported that ‘shoppers are most responsive to messages that relate to the task at hand and their current need state’ .
So, for example, in a food court location, this advice suggests that advertisers ought to show graphics of delicious food or of people eating. Alternatively, a clothing retailer may wish to display images and video which shows their target market actively participating in clothes shopping.
This is in contrast to displays which might only show heavy branding with logos and irrelevant images. Additionally, adapting the content to the theme and decor of your business can enhance the atmosphere, creating a more positive customer experience.
One important benefit of digital displays is that retailers can easily change their promotional messages whenever required, or even set messages to play on a timed loop. Experts suggest adapting your advertising to suit the different shopper demographics present at different times of day and, with digital displays, this couldn't be more easy. For example, ‘price-sensitive seniors may be shopping on a Tuesday morning, while the 4pm to 6pm dinner rush is made up of hurried shoppers, more focused on meals and convenience’ . Therefore, show different promotions on your display boards at different times, to ensure your messages are reaching their target groups.
Digital display board ideas
Studies have found that digital video signage helps to mentally transport customers into the experience.
Roggeveen explains that increased emotional connection created by digital video signage actually reduces price sensitivity in customers and enhances their consumption of more hedonic options .
It was also found that messages which present informative, price-promotional content are likely to increase sales, whereas using uninformative content with no pricing can actually decrease sales.
Avoid this by ensuring that content features informative value, as this element is crucial to convert viewers into buyers.
Ensure that content is high quality, colourful, and brand-appropriate. Keep video under 15 seconds long or risk losing your customers' attention.
Conversely, while moving images and bright colours are attractive, ensure that content is not so fast paced as to be disorienting and confusing, as this will result in negative emotions and avoidance behaviour.
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Location matters: Where to use digital display boards
Bauer et al. note that, when planning digital advertising campaigns, ‘location is more important than content’ . This alludes to their findings that DS is noticed more often when placed in an unconventional location. They found that in a city centre surrounded by lots of adverts, passersby would often ignore a digital sign, whereas they would pay attention when the same ad was displayed in a university. This relates to our earlier point regarding ‘display blindness’, and strengthens the argument against overwhelming customers with too much signage.
Interestingly, the type of store you are displaying signs and posters in can affect their effectiveness. Roggeveen also found that in-store digital advertising can have a positive effect on sales in large stores and hypermarkets, but can conversely have a negative effect on sales in small businesses .
Understand the difference between the three main types of display location below, and which is the most effective for your purpose. You can then cater your choice of display to the different areas.
Point of Transit (POT)
Customers pass by POT, such as in corridors or on escalators where they may be open to influence.
Point of Wait (POW)
POW include tills, queues, tables and waiting rooms, where signage could entertain and distract.
Point of Sale (POS)
POS refers to the location of retail transactions. A POS could include a POW and/or a POT.
Although studies show that DS used at POW receives more attention than at POT, and can increase sales (Bauer p.11), digital posters at a point of transit has a very useful purpose. At a POT where a customer is travelling through, they are open to influence over their next steps. Here, digital display boards can inspire the customer to check out certain items or sections, increasing footfall while advising them of the price and location.
At a point of wait, such as in a queue or waiting for completion of a service, ambient or entertaining messages can be used to help keep the customer in a positive and relaxed emotional state, distracting them from their wait.
Many studies have demonstrated a clear reduction in perceived wait times when a point of wait was equipped with a digital display. Garaus and Wagner even found that digital signage could create favourable waiting experiences . This effect was also reported in the 2015 Nielsen study on digital billboards, which claimed perceived wait times were reduced by 35% when digital signage was used .
"The presence of a digital signage system reduced the perceived wait time while also creating favourable waiting experiences"- Garaus and Wagner (2019)
While buying and installing digital displays does require a considerable level of expenditure at the start, the return on your investment can be very significant over the lifespan of the signage in terms of costs saved and customers gained, especially when compared to the life cycle of printed signs. In this article, we've outlined how the benefits are increased when the signage is used effectively, with the right messages and in the right locations. Check out our full range of Digini digital screens to see how your business could benefit from displaying digital signage content.
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1. Burke, ‘Behavioral Effects of Digital Signage’, Journal of Advertising Research (2009), Vol. 49, pp. 180-185.
2. Gwen Morrison, ‘Retail media: a catalyst for shopper marketing’, in Shopper Marketing: How to increase purchase decisions at the point of sale, ed. by Markus Ståhlberg and Ville Maila (London: Kogan Page, 2010), pp. 90-91.
3. Roggeveen et al., ‘Insights from In-store Experiments’, Review of Marketing Research: Shopper Marketing and The Role on In-store Marketing, Vol. 11 (2014), pp. 127-146 https://doi.org/10.1108/S1548-643520140000011005 [accessed 4th September 2019].
4. Bauer et al., ‘The Business with Digital Signage for Advertising’, LNISO (2016), pp. 1-17 https://doi.org/10.1007/978-3-319-28907-6_19 [accessed 4th September 2019].
5. Roggeveen et al., ‘The Future of Retailing, Journal of Retailing 93 (2017) https://doi.org/10.1016/j.jretai.2016.12.008 [accessed 4th September 2019].
6. Garaus and Wagner, ‘Let me entertain you – Increasing overall store satisfaction through digital signage in retail waiting areas’, Journal of Retailing and Consumer Services, Vol 47 (2019), pp. 331-338 https://doi.org/10.1016/j.jretconser.2018.12.008 [accessed 4th September 2019].
7. Williams, Nielsen Digital Billboard Study (2015), https://oaaa.org/Portals/0/Webinars/pdf/Nielsen%20OAAA%20Digital%20Billboard%20Study%202015.pdf [accessed 4th September 2019].
8. Roggeveen et al., ‘Do Digital Displays Enhance Sales? Role of Retail Format and Message Content’, Journal of Retailing (2015), https://doi.org/10.1016/j.jretai.2015.08.001 [accessed 4th September 2019].