Delivery
Some courier deliveries may be subject to delays outside our control. Please ensure you deliver to an occupied address. Couriers will not re-attempt delivery if the property is unattended. We are sorry for any inconvenience this may cause.
* Standard Delivery to most UK addresses costs £9.50 +VAT. If you need your order faster, our Express Delivery option lets you get your order delivered the next working day for £12.00 +VAT. Standard delivery is free when you spend over £150 +VAT (£180 inc. VAT) on products, and upgraded to Express Delivery when you spend over £175 +VAT (£210 inc. VAT). Please note that our couriers charge extra to deliver to some UK destinations in surcharge zones.
| Standard Delivery | Express Delivery | Premium Delivery | |
|---|---|---|---|
| Despatch time | Order before 5pm for same day despatch | Order before 5pm for same day despatch | Order before 5pm for same day despatch |
| Delivery duration | 2-3 working days | Next working day | Nominated day |
| Delivery time | Mon-Fri 8am to 6pm | Mon-Fri 8am to 6pm | Pre-10:30am, Pre-noon or 8am-6pm |
| Free delivery | Spend over £150 +VAT | Spend over £175 +VAT | |
| Delivery cost | £9.50 +VAT £11.40 inc. VAT |
£12.00 +VAT £14.40 inc. VAT |
from £14.00 +VAT from £16.80 inc. VAT |
| Courier features | Standard service |
Premium service |
Premium service Detailed tracking Delivery rescheduling Email alerts Choose your delivery day Choose your delivery time Saturday delivery option |
Our couriers impose surcharges to deliveries to certain destinations. Delivery charges to surcharged zones are for a box up to 20kg and charges increase at 50p per kilo thereafter.
| Destination | Delivery method | Delivery duration | Delivery price |
|---|---|---|---|
| Highlands | Standard Delivery | 2-3 working days | from £15+VAT |
| Northern Ireland | Standard Delivery | 2-3 working days | from £25+VAT |
| Channel Islands | Standard Delivery | 2-3 working days | from £19+VAT |
| Scilly Isles | Standard Delivery | 2-3 working days | from £19+VAT |
| Isle of Man | Standard Delivery | 2-3 working days | from £19+VAT |
| Ireland | Standard Delivery | 3-5 working days | from £19 per 20kg box |
| Country | Delivery duration | Delivery price |
|---|---|---|
| Belgium | 2-3 working days | from £21 per 20kg box |
| Denmark | 3-4 working days | from £30 per 20kg box |
| Finland | 4-6 working days | from £30 per 20kg box |
| France | 2-3 working days | from £21 per 20kg box |
| Germany | 2-3 working days | from £23 per 20kg box |
| Italy | 3-5 working days | from £30 per 20kg box |
| Netherlands | 2-3 working days | from £21 per 20kg box |
| Portugal | 3-4 working days | from £30 per 20kg box |
| Spain | 3-4 working days | from £30 per 20kg box |
We can ship our products worldwide. For many countries you can obtain an accurate delivery price at the checkout, but for some destinations you may need to contact us for a delivery quote before you order, or place your order and receive a quote afterwards. Delivery charges are based on the size and weight of your order.
How much does delivery cost?
We offer a wide choice of options. Our cheapest Standard Delivery option starts at just £9.50 +VAT (£11.40 inc. VAT) and covers most UK addresses.
Are there any hidden costs?
Most UK orders placed online are charged delivery at a flat rate and there are no other charges. We'll show you a delivery price estimate at the basket, but you will need to enter your postcode for the confirmed price as some couriers do charge more to deliver to certain areas.
How long does delivery take?
Standard Delivery takes 2-3 days, while Express Delivery is typically next working day for most mainland UK addresses. Our Premium Delivery option lets you select the day of the week and the time slot you'd like for your delivery to give you maximum flexibility. Deliveries to UK addresses in surcharge zones, including the Highlands and Islands, Isle of Man, Northern Ireland and elsewhere usually take longer than stated times.
At what time will my POS delivery arrive?
Our couriers usually deliver Monday to Friday 8am to 6pm. Next day delivery is available to most UK mainland addresses if you order in-stock items before 5pm Monday to Thursday. If you opt for our Premium service you can select your chosen delivery day and delivery time.
Do you deliver to Northern Ireland?
Yes, we deliver to Northern Ireland. Prices start at £25+VAT as couriers shipping to Northern Ireland route parcels via Ireland first.
How much is delivery if I order by telephone?
Free delivery is not offered on telephone orders and there is a minimum spend of £10 when paying by card. If you order by telephone, Standard Delivery is charged at £11.40 inc. VAT and varies according to your location and parcel size.
Do you deliver outside the UK?
Yes, we provide delivery prices at the checkout for common delivery destinations. At present we're unable to provide shipping estimates for every destination at the time of ordering. We'll contact you with the delivery cost after your order has been placed.
Do you offer free delivery?
Yes, free Standard Delivery is available for online orders when you spend over £150+ VAT (£180 inc. VAT) on goods, and upgraded to Express Delivery when you spend over £175 +VAT (£210 inc. VAT). Free delivery is not available for telephone orders.
Do you offer palletised delivery?
Yes, large orders will be palletised for kerbside delivery. Please contact us if your order requires palletisation so we can arrange this.
What does kerbside delivery mean?
Kerbside delivery means that items will be delivered to the nearest kerbside at the address specified. Our freight drivers will position their vehicle as close as possible to the delivery address and unload the palletised goods into a spot on the kerbside that is safe and keeps the pallet secure.
All pallets are NON-RETURNABLE, it is your responsibility to dispose of the pallet(s).
Can I select a Saturday, am or specific day delivery?
Yes, Saturday delivery is available via our Premium Delivery option. You can select from either delivery any time up to 6pm on Saturday, or opt for pre-noon delivery.
Can I get same day delivery?
Yes, same day delivery is available for some UK destinations. Please contact us for more information.
