Help Desk

Payment

What payment methods can I use?: To make shopping with UK POS as simple as possible we accept a wide range of payment methods including all major credit and debit cards and PayPal.

If you wish to pay via invoice you can do so by either using the "Pay by invoice" option on the checkout. If you have one, you can also use your credit account if you login first.
Can you send me a pro forma?: You can download a pro forma to pass to your accounts department via the website.

Simply place the products in your basket and select the "Pay by invoice" option when you checkout. You can download the PDF of your pro forma to pass to your accounts department who can pay by bank transfer.

When you use this option, your order will be despatched once your cleared funds are received.
Can I pay by invoice?: We have two options allowing payment by invoice. If you're spending over £500 per month, you can apply for a credit account if you wish.

If you're spending less than £500 per month, you can place your order using the "Pay by invoice" option at the checkout. When you use this option, your order will be despatched once your cleared funds are received.
How do I get a credit account?: We offer instant credit for the public sector. If you're a school, university or college, please follow the instructions here to place your order.

For private sector companies, credit applications are open to businesses who spend a minimum of £500 per month. You can apply for credit here.
Do you price match?: We monitor prices daily to ensure we're always really competitively priced. However, if you do find the same product cheaper elsewhere, fill in our Lowest Price Guarantee form and we will aim to match it.
Do you do trade prices?: If you are a trade customer and are buying in bulk you can obtain these discounts directly from the product page. For larger quantities, click the Request bulk quote button on the product page and enter the quantity you wish to purchase.

We'll either give you an instant quote from the page, or we'll contact you shortly afterwards with a discounted trade price and will email you a web quote code you can use online to gain the additional discount.
How do I redeem a coupon?: If you have a coupon you can enter it at the basket by clicking the link which says "Got a coupon code?". This will reveal a field into which you can enter the coupon code. Coupons can't be added after orders have been placed.

Delivery and collections

What delivery options do you offer?: We offer a range of delivery services varying in speed and price. You can find full details on our delivery page, on the product page and the checkout.

To get an accurate delivery quote for your destination, simply put the products you wish to purchase in your basket and enter your postcode at the basket.
Do you deliver to [insert country here]?: We deliver to most international destinations. To get a delivery price for your destination, simply put the products you wish to purchase in your basket and enter your address at the basket.

If we can't give you a quote automatically, you can place your order and we'll contact you with the delivery charge afterwards, or you can contact us to request a delivery price.

We will need to know the products you wish to purchase and your delivery address to provide this information. See our delivery page for more info.
Can you remove your branding and invoice?: If you're a reseller and wish to send an order directly to your customer without revealing your source, please select the option at the checkout. We will then use unbranded tape on the box and will not include a UK POS branded packing slip.
How can I track my delivery?: You can track your order online using the link in the courier tracking email we send when your order is despatched.

If you have any queries regarding delivery, you'll get the quickest response by contacting the courier directly. If you have another issue, please contact us.
Can I send to multiple addresses?: The quickest way to send an order to multiple addresses is to place your first order, then go to My Account, find the order in your recent orders list and click Reorder.

When you checkout, you can simply enter a new delivery address and pay again. Product and delivery prices for orders sent to several destinations are based on each order and we can't apply discount across split orders.
Can I collect my order?: If you're located near Stockport and are spending over £20 you can collect your order by selecting the option at the checkout.

For more information on collecting your order please see our Click and Collect page.

Damages and returns

Why are my acrylic products blue?: We only manufacture using clear acrylic, but our products are coated with a blue or green protective film that is often mistaken for the product colour.

It's often stuck on quite well and may look like it can't be removed. When you peel this off, you will find the pristine clear acrylic beneath!
How do I report a damaged item?: We take great care to pack items so they withstand heavy handling during delivery, but some items are fragile and the occasional item may break.

If you submit a damage claim we will assist you as quickly as possible in providing a replacement.
How do I return an item?: You can return an unwanted product within 14 days. For full details on returning an item see our returns page.
How do I report a missing item?: If you believe an item in your order is missing, please contact us and we will assist you.

Orders and quotes

Can I amend my order?: We pack orders so quickly that we can't usually make changes to addresses or products once the order has been placed.

If you contact us immediately it may be possible to stop the order being processed in order to make a change, but this can't be guaranteed.
How do I know if my order was placed?: If your order has been placed successfully you'll see an order confirmation page at the checkout and we'll email you this within 30 minutes of your order.

If you go to the My Orders and Invoices page, you'll also see your order in the list of recent orders. If it's not present, your order didn't go through. (This generally happens because of delays with your bank's server when your details are being checked.)
Where do I find my invoice?: We will send you a VAT invoice via email after despatch. You can also obtain an invoice for your online order from the My Orders and Invoices page.

Invoices are only available once your order has been despatched. For other invoice queries, please contact accounts@ukpos.com.
Can you send me a quote?: If you require a quote (or pro forma) for a number of products, you can do this online. Simply add the products to your basket and select the "Pay by invoice" option at the checkout.

If you need a quote for a bulk volume of a specific product you can do this on the product page by clicking the Request bulk quote button.

For custom made products, you can send your request using the form on our bespoke manufacturing page.
What is your best price for [product]?: To get an instant bulk quote for any product, simply go to the product page and click the Request bulk quote button.

We'll either give you an instant quote there or will email you back with our best price within a few minutes, allowing you to buy the product online at a discounted price.

Printing

How do I send you my artwork?: Within an hour of ordering, you'll receive an email with instructions on providing your artwork.

This explains where to find the right templates, what size and format is required and how to upload it for printing. You can find full information on our printing page.
Do you offer a design service?: We don't offer a design service at the moment. You'll either need to design your artwork yourself, create it within our online artwork generator or ask your designer to produce this.

You can find full information on our printing page.
Can I proof my artwork before printing?: For products handled via our print.ukpos.com site you can see a proof of your artwork before it is submitted for printing. This feature is not available for every printed product.

You can find more information on our printing page.
Can you tweak my artwork for me?: We don't offer an artwork re-working service at the moment. You'll need to submit your artwork in a print-ready form as we're not able to make any amendments.

My account

How do I reset my password?: To reset your password please enter your email address here. We will send you a link to reset the password so you can choose a new one.

These take up to 15 minutes to arrive and sometimes go to the junk mail folder. If you don't receive this please contact us from the email you used and we can reset it manually.
Why has my email not arrived?: It can take 30-60 minutes for emails to be delivered. If your email has not arrived after this time, please check your junk mail folder.

If the email is not in your inbox or junk folder, it may have been blocked by your mail server before it reached you. Please contact us if this happens.
How do I get a catalogue?: If you would like to receive a copy of our annual printed catalogue to help you choose, please fill in the form here.
How do I opt-out of emails?: Every marketing email we send includes an unsubscribe link. Simply click this link and we will unsubscribe you.

Please note that you'll continue to receive transactional emails, such as order confirmations and other emails, which are required to deliver our service to you.
How do I opt-out of brochures?: If you wish to stop receiving our annual catalogue or product brochures, please contact us with your name and address details and we will update your preferences.