Returns
We want you to be happy with the products you receive from us. If your items fail to arrive in good condition, please contact us within 24 hours of receipt and we will be happy to assist you.
For more information, please see our Damages section below.
If the products you have ordered turn out to be not what you were expecting or aren't the right size for your needs, providing they're not bespoke items or manufactured specifically for you, you can request to return them by contacting within 14 days of receipt.
To request a return, please follow these simple steps:
Please note that you will be required to cover the cost of returning the goods and some returns may be subject to a restocking charge. Please read our terms and conditions for further details.
How to return an item
1 If your item is damaged, call us within 24 hours of receipt. If your item is incorrect or unsuitable, call us within 14 days.
2 Carefully re-package the goods so they arrive in the same condition they were in when we sent them to you.
3 Affix your returns label and write your return address in the space provided to prevent the parcel being refused.
4 Ensure you cover up any previous delivery address labels or barcodes on the packaging to ensure it reaches us.
5 Return the parcel to us using a signed-for service so you can obtain proof of delivery. You will need to cover costs.
6 We’ll assess your return on arrival and refund the total value of the goods to your payment method within 3-5 working days.
Damages
We carefully check our products before despatch and do our best to pack them safely and securely to prevent damage in transit. However, due to the fragile nature of some of our products, damages can sometimes occur.
In the rare event that you receive an item that has been damaged in transit by our courier, we will be happy to arrange a replacement if you contact us by telephone or by completing the damages form below within 24 hours of receipt.
We will require you to provide us with images of the damaged item(s), including all packaging and the shipping label. Images can be submitted via the form below. Please follow the simple steps below to complete our Damages Form. Please note that damages claims are subject to some terms and conditions which include the submission of the necessary images.
How to report a damaged item
1 If your item is damaged, please call us within 24 hours of receipt to obtain a case number for your damages report.
2 Fill in your details in the form below and upload images showing the damage sustained in transit.
3 Once we receive your report, we'll drop you a line and resolve the problem for you as quickly as we can.
Providing photographs of damaged goods
To help us process your claim quickly with our courier please ensure your images show:
- The damage sustained to the product
- The internal packaging, such as bubble wrap
- The external packaging the item was sent in
- The label on the box showing the courier shipment number
